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Terms and Conditions
Welcome to Vihaana Travels Pvt. Ltd. By accessing our website or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding with any booking or inquiry.
These Terms and Conditions govern your use of our website and travel-related services. By using our platform, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement with Vihaana Travels Pvt. Ltd.
Vihaana Travels provides a wide range of travel services, including but not limited to:
Inbound and outbound tour packages
Flight bookings (domestic and international)
Hotel reservations
Vehicle rentals
Visa processing assistance
All services are subject to availability and may change or be canceled based on circumstances beyond our control.
To confirm a booking, you must complete the required process and provide accurate traveler details.
Full or partial payment may be required in advance, as per the nature of the service.
We accept payments via Bank Transfer, Debit/Credit Card, PayPal, eSewa, Khalti, and other accepted platforms.
Prices are subject to change, and clients will be informed of any adjustments prior to final confirmation.
To cancel a booking, you must notify us in writing as early as possible.
Refund eligibility and charges will be governed by our cancellation policy, which may vary based on the nature and timing of the cancellation.
Certain services may be non-refundable or subject to administrative fees.
By booking with us, you affirm that you are physically and medically fit to participate in the chosen travel activities.
Please disclose any medical conditions that may affect your travel.
Vihaana Travels reserves the right to deny participation based on health and safety concerns.
We strongly recommend all travelers obtain comprehensive travel insurance covering trip cancellations, health emergencies, lost baggage, and other unforeseen events.
Our services are intended for individuals aged 18 and above. Travelers under 18 must be accompanied by a parent or legal guardian who accepts full responsibility.
Vihaana Travels is not liable for personal injury, loss of property, delays, or service disruptions caused by external factors such as natural disasters, strikes, or government restrictions.
We act solely as an intermediary between travelers and service providers and shall not be held responsible for any service failure on their part.
All travelers are expected to behave respectfully toward local communities, cultures, environments, and fellow travelers.
We reserve the right to remove any individual from a trip without refund due to inappropriate or disruptive behavior.
Vihaana Travels reserves the right to update these Terms and Conditions at any time. Any changes will be posted on our website with the revised effective date.
These Terms and Conditions are governed by the laws of Nepal. Any disputes will be subject to the jurisdiction of the courts of Nepal.
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Vihaana Travels Pvt. Ltd.
Phone: +977 970-5970587
Email: info@vihaanatravels.com.np
